Refund & Cancellation Policy
Last updated: June 10, 2026
This Refund & Cancellation Policy applies to the Rymi platform operated by Rymi Works Pvt. Ltd. ("Rymi," "we," "us," or "our"). It covers prepaid credit top-ups, account cancellation, and how refunds are processed.
1. How billing works
- Rymi is prepaid. You top up a credit balance in advance, and call usage is deducted from that balance as calls connect, billed in 30-second increments.
- Top-ups are processed by our payment provider. We do not store your card details.
- Phone line costs billed by your telephony provider are separate and not covered by this policy.
2. Refunds for unused credit
- You may request a refund of unused prepaid credit within 30 days of the top-up that purchased it.
- Refunds are issued to the original payment method and typically reflect within 5–7 business days of approval, depending on your bank or card issuer.
- Credit that has been consumed by call usage is not refundable.
- Promotional, bonus, or free-trial credits have no cash value and are not refundable.
3. Failed or duplicate payments
If a payment fails after being debited, or you are charged twice for the same top-up, the duplicate or failed amount is refunded automatically by our payment provider in most cases. If you don't see the reversal within 7 business days, contact us at support@rymi.live with the transaction reference and we will resolve it.
4. Cancelling your account
- You can cancel your account at any time from your dashboard. No notice period or cancellation fee applies.
- After cancellation, your data remains available for export for 30 days, as described in our Terms of Service.
- Any unused prepaid credit eligible under Section 2 will be refunded on request made at or before cancellation.
5. Billing disputes
If you believe a charge is incorrect, contact us at support@rymi.live before raising a dispute with your bank — we will look into it as quickly as we can. Initiating a chargeback on a valid charge may result in account suspension while the dispute is investigated.
6. Changes to this policy
We may update this policy from time to time. Material changes will be announced via email or in-app notice. Refund requests are handled under the policy in effect at the time of the relevant top-up.
7. Contact